Who Supports Your Plant After the Sale?
If the manufacturer cannot or will not provide service or technical support after the sale, who can you call?
A multi-plant producer in central Texas recently purchased a plant from an OEM for $6 Million. Yet when the customer requested installation assistance from them, that OEM informed their befuddled customer that they no longer supplied service for their products. Astounding!
Stansteel Service was up for the call. Following their installation assessment and proposal, they were honored to be awarded the contract and commissioned to erect the new plant. Despite working in daily high humidity with temperatures above 100F, they completed the full plant installation (ready for power) in a record 17 days.
The customer accurately poured the concrete foundations for the new plant, making the erection process more efficient.
Installed seven (7) days ahead of schedule by Stansteel Service: eight (8) cold feed bins and two (2) RAP bins with screen decks and conveying systems, the rotary drum, two (2) AC tanks, baghouse and mineral filler, drag slat conveyor, two (2) hot mix silos, and the control house.
The customer was thrilled with the speed and thoroughness of our installation work and warmly expressed his appreciation to our technical director:
Rick,
Thank you for all your hard work! Building a plant in Texas in August in less than three weeks is a great feat and you and your team should be proud. Next up, you should try building one in Alaska in January. Probably a piece of cake for you guys.
Thank you for the daily reports and photos, for keeping me up to date, and for fielding my calls whenever I choose to call.
You are a true team player and a fine representative for your company. Thank you.
I look forward to the next collaboration between our companies.
Kind Regards,
Tom
Standing Strong with Stansteel Service
The customer story above is but one account among numerous customers who have increased and maximized their plant success with support from our expert services team. When your equipment provider is lukewarm about helping you install their own products, and they leave you out in the cold, let our experienced teams know how we can best serve you and help to make your plant’s hot mix flow as soon as possible.
Asphalt plant customers throughout the United States and North America have enhanced their production success by engaging professional assistance from Stansteel Service. From troubleshooting and consulting, upgrading and integrating, whether electrical or mechanical, Stansteel Service’s personnel each have decades of plant operating and enhancement experience. Let us know how we can serve you and help to make your day better.
